FAQ

Lord Lucky Casino offers new players a generous welcome package that includes a 100% match bonus up to €200 plus 50 free spins on the popular Book of Dead slot game. To claim this offer, you'll need to make a minimum deposit of €10. The bonus comes with a 45x wagering requirement that must be completed before any winnings can be withdrawn. This welcome offer is designed to give you a strong start at our casino, effectively doubling your initial bankroll and providing extra chances to win with the free spins. Remember to read the full terms and conditions on our promotions page, as certain game contributions and betting limits may apply while completing wagering requirements.

Lord Lucky Casino offers a wide variety of secure payment methods to accommodate players' preferences. Currently, you can make deposits and withdrawals using: Bank Wire Transfer, CashtoCode, MasterCard, PaySafeCard, QIWI wallet, Skrill, Sofort, Trustly, Visa, Webmoney, and iDeal. All transactions are protected by advanced encryption technology to ensure your financial information remains safe. The minimum deposit amount is typically €10, though this may vary depending on your chosen payment method. Most deposits are processed instantly, allowing you to start playing right away. Withdrawal times vary by method, with e-wallets generally providing the fastest payouts (within 24 hours), while bank transfers may take 3-5 business days. Remember that you must verify your account before requesting your first withdrawal.

Currently, Lord Lucky Casino does not offer a standard no deposit bonus code promotion. Our bonus structure focuses primarily on deposit match offers and free spins packages that provide better overall value to players. However, we do occasionally run special promotional campaigns that might include no deposit bonuses or free spins without deposit requirements. These limited-time offers are typically announced through our newsletter, SMS notifications, or directly to your casino account inbox. To stay informed about these exclusive promotions, we recommend subscribing to our newsletter and keeping your contact information updated in your account settings. Additionally, our VIP program members often receive personalized no deposit offers as part of their loyalty rewards package.

At Lord Lucky Casino, our standard wagering requirement for most bonuses is 45x the bonus amount. This means if you receive a €100 bonus, you'll need to place bets totaling €4,500 before withdrawing any associated winnings. For our welcome bonus (100% up to €200 plus 50 free spins on Book of Dead), the same 45x requirement applies to both the bonus amount and any winnings from free spins. Different games contribute differently toward meeting these requirements: slots generally contribute 100%, while table games like blackjack and roulette typically contribute 10-20%. Some games may be excluded entirely from wagering contributions, so we recommend checking the full terms and conditions. All bonuses have a validity period of 30 days, meaning you must complete the wagering requirements within this timeframe. Maximum bets while completing wagering are limited to €5 per spin or round.

Lord Lucky Casino features an impressive collection of games from over 25 leading software providers in the industry. Our diverse game library includes titles from: NetEnt, Playtech, Pragmatic Play, Play'n GO, Evolution Gaming, iSoftBet, Quickspin, Relax Gaming, NoLimit City, Thunderkick, Push Gaming, Red Rake Gaming, Betsoft, Amatic Industries, Bally Wulff, Bgaming, Booming Games, FantasmaGames, Gamomat, Hacksaw Gaming, High 5 Games, Inspired Gaming, Iron Dog Studios, Merkur Gaming, Oryx Gaming, PG Soft, and Swintt. This extensive partnership with top developers ensures we offer everything from classic slots to the latest video slots, progressive jackpots, table games, and an immersive live dealer section powered primarily by Evolution Gaming. New games are added regularly, keeping our selection fresh and exciting for all players.

Account verification (KYC process) at Lord Lucky Casino is straightforward and necessary for security and regulatory compliance. To verify your account, log in and navigate to the 'My Account' section, then select 'Verification.' You'll need to provide: 1) Proof of identity (passport, national ID card, or driver's license), 2) Proof of address (utility bill or bank statement issued within the last 3 months), and 3) Proof of payment method (photo of your credit/debit card showing the last 4 digits, or screenshot of your e-wallet account). All documents should be clear, legible, and complete. Once submitted, our team typically reviews verification documents within 24 hours. You'll receive an email notification once your account has been successfully verified. We recommend completing verification before making your first deposit, though it's required before your first withdrawal. This process helps protect both you and the casino from fraud while ensuring compliance with anti-money laundering regulations.

Yes, Lord Lucky Casino is fully optimized for mobile play across all modern smartphones and tablets. Whether you use an iOS or Android device, you can enjoy our casino directly through your mobile browser without needing to download any additional apps. Our mobile platform offers the same secure environment, payment options, and customer support as our desktop site. The majority of our 1000+ games are mobile-compatible, including popular slots from providers like NetEnt, Pragmatic Play, and Play'n GO, as well as our full live casino selection powered by Evolution Gaming. The mobile interface adapts seamlessly to different screen sizes while maintaining easy navigation and quick loading times. You can make deposits, request withdrawals, claim bonuses, and contact support directly from your mobile device. For the best experience, we recommend using the latest version of Chrome, Safari, or Firefox browsers and a stable internet connection.

Lord Lucky Casino offers multiple channels to reach our dedicated customer support team. Live chat is our most popular support option, available 24/7 directly on our website – simply click the chat icon in the bottom right corner of any page to connect with an agent within minutes. For less urgent inquiries, you can email us at info@lordlucky.com, and we aim to respond within 24 hours. Our support team is fluent in multiple languages including English, German, and several other European languages. Before contacting support, you might find quick answers in our comprehensive FAQ section. For VIP players, we offer dedicated account managers who provide personalized assistance. Our support team can help with account issues, deposit and withdrawal questions, bonus information, technical problems, and responsible gambling tools. We pride ourselves on providing professional, friendly, and efficient support to ensure your gaming experience remains enjoyable.

Lord Lucky Casino maintains flexible withdrawal policies designed to accommodate both casual players and high rollers. The minimum withdrawal amount is €20 across all payment methods. For standard players, the maximum withdrawal limits are €5,000 per transaction, €10,000 per week, and €40,000 per month. VIP players enjoy increased limits based on their loyalty level, with top-tier members receiving significantly higher or even unlimited monthly withdrawal allowances. Processing times vary by payment method: e-wallets like Skrill and Neteller typically process within 24 hours, card withdrawals take 1-3 business days, and bank transfers may require 3-5 business days. All withdrawal requests undergo a security review period of up to 24 hours before processing begins. There are no fees charged by Lord Lucky for withdrawals, though your payment provider might apply their own charges. Remember that you must complete any active bonus wagering requirements before withdrawing related winnings.

Yes, Lord Lucky Casino operates under a valid gambling license issued by the Malta Gaming Authority (MGA), one of the most respected regulatory bodies in the online gambling industry. Our license number is MGA/B2C/394/2017, which can be verified directly on the MGA website. This licensing ensures we adhere to strict standards regarding fair gaming, player protection, and responsible gambling practices. All games on our platform are regularly tested by independent auditing organizations like eCOGRA to verify their random number generators (RNGs) and confirm fair play. We implement industry-standard security measures including 128-bit SSL encryption technology to protect all data transmissions and financial transactions. As a regulated operator, we're required to verify player identities, prevent underage gambling, and offer responsible gambling tools including deposit limits, time-outs, and self-exclusion options. Our commitment to regulatory compliance provides players with the peace of mind that they're gaming in a safe, secure, and fair environment.

Lord Lucky Casino is committed to promoting responsible gambling and offers several tools to help players stay in control of their gaming activities. Our responsible gambling features include: deposit limits (daily, weekly, or monthly), which you can set in your account settings; session time alerts that notify you when you've been playing for extended periods; reality checks that display your gaming history and net wins/losses; temporary time-out periods ranging from 24 hours to 6 weeks for short breaks from gambling; and self-exclusion options for longer periods (6 months to 5 years) when you need a more extended break. We also provide a self-assessment test to help identify potential problem gambling behaviors and direct links to professional support organizations like GamCare and Gambling Therapy. Additionally, we enforce strict age verification procedures to prevent underage gambling. All these tools can be accessed through the 'Responsible Gambling' section of your account. Our customer support team is trained to provide information about responsible gambling and can help you implement any of these measures upon request.

Claiming free spins at Lord Lucky Casino is simple and straightforward. New players automatically receive 50 free spins on Book of Dead as part of our welcome package when they make their first deposit of €10 or more. These spins are credited to your account immediately after your qualifying deposit is processed. For existing players, we regularly run promotions that include free spins offers. These can be found in the 'Promotions' section of our website or via email if you've subscribed to our newsletter. Some free spins promotions require a bonus code, which you'll need to enter during deposit, while others are automatically credited after meeting certain requirements like depositing on specific days or playing particular games. Once credited, free spins are typically valid for 7 days, and any winnings from them are subject to our standard 45x wagering requirement before withdrawal. The specific game for which the free spins are valid is always clearly indicated in the promotion details. Remember to check the terms and conditions of each offer, as maximum win limits may apply to free spins promotions.

Lord Lucky Casino features an extensive collection of slot games to suit every player's taste. Our library includes popular titles like Morgana Megaways with its 117,649 ways to win and mystical fantasy theme; Bounty Belles, which offers up to 1,125 paylines in a Wild West setting; and the classic fruit-themed Cherry Trio with its Cherry Respins feature. For players who enjoy themed slots, we offer Greta Goes Wild with its German beer festival atmosphere, the nature-inspired Forest Mania with 100 paylines, and sci-fi fans can enjoy Robo Smash. Ancient themes are covered with Kings of Gold (Egyptian) and Book of Cai Shen (Chinese), while mythology enthusiasts will appreciate Legend of Loki featuring Norse gods. Modern slot mechanics are well-represented with Shining King Megaways offering up to 117,649 ways to win. All these games come from top providers like iSoftBet, NetEnt, Pragmatic Play, and Play'n GO, ensuring high-quality graphics, engaging features, and fair gameplay. With betting options ranging from €0.01 to €250 per spin, we accommodate both casual players and high rollers.